Our warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product.
All our products, unless stated otherwise, carry the manufacturer’s warranty, provided by the authorized representative of the manufacturer.
Warranty durations are mentioned on product pages.
Warranty on a product will start from the product purchase date.
Product warranty does not apply to commercial usage.
The original invoice is required to verify the product and validate the warranty period to benefit from warranty services.
Product undergone repairs, modifications, or dismantled by unauthorized personnel will result in warranty to be voided.
All accessories and consumable parts are not covered in the warranty unless stated.
Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period.
To avail of warranty services if a defect occurs in your product within the valid warranty period, you can raise the request by sending us an email at sales@smartkoncept.mu. Our team shall contact you within 24 hours for claim validation and troubleshooting followed by pictures/videos of the product from all angles showing the problem.
The warranty will not be covered under the below conditions: -Defect or damage is the result of the customer misuse and non-abidance by the instructions for use. -Liquid spill on product. -Used for commercial purposes. -Product having unauthorized repairs.
